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Shipping Policy
At Amora, every piece is prepared with care to ensure it arrives beautifully and safely. Some of our jewellery is personalised and made to order, which requires additional preparation time before dispatch.
Below you will find our estimated delivery timelines.
Personalised Jewellery
Personalised pieces (such as name necklaces, initial jewellery, and birthstone items) are made specifically for you.
Processing Time
Personalised items typically require 5–7 business days to be crafted and prepared before shipping.
Shipping Time
Once dispatched, delivery usually takes 5–9 business days, depending on your location.
Total Delivery Time
For personalised pieces, the estimated total delivery time is approximately 12–16 business days.
Standard Jewellery
Standard pieces that do not require customisation can be processed more quickly.
Processing Time
Standard items are typically processed within 2–4 business days.
Shipping Time
Delivery usually takes 5–9 business days once your order has been dispatched.
Total Delivery Time
For standard items, the estimated total delivery time is approximately 7–13 business days.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
Shipping Destinations
We currently ship to several countries including:
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United Kingdom
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United States
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Canada
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Australia
Delivery times may vary slightly depending on destination and local postal services.
Possible Delays
During busy periods such as holidays, wedding season, or promotional events, processing and delivery times may occasionally take slightly longer. We always work to deliver your order as quickly as possible.
Questions
If you have any questions regarding shipping or your order, please contact our support team and we will be happy to assist - support@amorakeepsakes.com
Refused Deliveries
Please do not refuse or reject delivery if you wish to return your order. Instead, accept the parcel and contact our customer service team to arrange an authorised return.
Orders that are refused, unclaimed, or otherwise returned to sender may take additional time to reach our designated return facility. We cannot issue a refund while a refused parcel is still in transit.
Once the parcel has been returned and received, any eligible refund will be handled in accordance with our **Refund & Return Policy**, including any applicable restocking, return-to-sender, customs, shipping, or handling charges.
We are not responsible for delays caused by a customer's refusal or failure to collect a parcel.