Terms of service

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS


We are offering an SMS/MMS mobile messaging program (the 'Program'), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the 'Agreement'). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the 'Dispute Resolution' section below. The Program uses artificial intelligence ('AI') technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.


AI-Powered Messaging Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.
(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.
(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us.

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ('ATDS' or 'autodialer'). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.

Data Use for AI Personalization To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND.

Checkout Opt-In Language:

"I agree to receive recurring automated marketing text messages (e.g., cart reminders, AI-generated content, personalized recommendations) at the phone number provided. Consent is not a condition to purchase. May include AI-generated content. Msg & Data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Terms of Service and Privacy Policy."

Amora Lifetime Guarantee

At Amora, we stand behind the quality of our products. Our Lifetime Guarantee is designed to protect against genuine manufacturing defects — while setting clear expectations on what is and isn’t covered.

1. What Our Lifetime Guarantee Covers

Our Lifetime Guarantee applies exclusively to manufacturing defects in materials or workmanship that were present at the time of purchase.

This includes issues such as:

  • Structural faults
  • Defective clasps, settings, or construction
  • Material flaws not caused by external factors

This Guarantee does not cover general wear, ageing, or damage over time.

2. What “Lifetime” Means

“Lifetime” refers to the reasonable functional lifespan of the product, not the lifetime of the purchaser.

Amora reserves the right to determine when a product has reached the end of its functional lifespan.

3. Eligibility Requirements

To submit a claim, you must:

  • Be the original purchaser
  • Provide valid proof of purchase
  • Submit your claim through official Amora support channels
  • Provide clear photographic evidence of the issue
  • Return the item for inspection if requested

Failure to meet these requirements may result in the claim being declined.

4. What We Will Do (If Approved)

If your claim is approved, we will resolve it using one of the following options:

  • Repair the item
  • Replace the item with the same or a comparable product
  • Issue store credit equal to the original purchase price

All resolutions are provided at Amora’s discretion.
Refunds are not issued under this Guarantee.

5. What Is Not Covered

The Lifetime Guarantee does not cover:

  • Normal wear and tear
  • Scratches, dents, or surface damage
  • Tarnishing, oxidation, or discolouration
  • Fading or wearing of plating/coatings
  • Damage caused by impact, force, or external stress
  • Water, humidity, or environmental exposure
  • Contact with chemicals, perfumes, or cleaning agents
  • Improper storage or handling
  • Misuse or failure to follow care instructions
  • Third-party modifications or repairs
  • Lost or stolen items

For clarity, natural ageing and cosmetic changes are not considered defects.

6. Care Requirements

To remain eligible under this Guarantee, products must be cared for in accordance with Amora’s care guidelines.

Claims may be declined where damage appears to be caused by:

  • Moisture or sweat exposure
  • Chemicals or fragrances
  • Improper storage or handling

7. Inspection Process

All claims are subject to review.

Amora reserves the right to determine:

  • Whether a defect exists
  • Whether the issue is manufacturing-related
  • Whether the claim qualifies under this Guarantee

All decisions are final.

8. Claim Limitations

  • One approved claim per item
  • Replacement items are not covered by a new guarantee period
  • The Guarantee is non-transferable

9. Discontinued Items

If your item is no longer available, we may offer:

  • A comparable replacement, or
  • Store credit

We are not obligated to provide an identical item.

10. Shipping & Returns

  • Customers are responsible for return shipping costs
  • We are not liable for items lost or damaged in transit
  • Shipping fees are non-refundable

11. Limitation of Liability

To the fullest extent permitted by law:

  • Amora is not liable for indirect or consequential damages
  • Liability is limited to the original purchase price

This Guarantee is the sole remedy available.

12. Policy Updates

Amora reserves the right to update, modify, or discontinue this Guarantee at any time.
Updates apply to future purchases and claims.

Need Help?

To submit a claim, please contact our support team with:

  • Your order number
  • Clear photos of the issue
  • A brief description of the problem

Our Commitment

We’re committed to delivering high-quality products and standing behind them — while ensuring fair and consistent use of our Guarantee.